Example Competency Based Interview Questions

• Communicate in an effective way, both in writing and verbally
• Can listen well to others
• Are able to change your communication method and style according to the situation
• Contribute in group meetings
• Can negotiate with others and influence them when needed

• Tell me about a time when you varied your communication style to suit your audience  
  
  
• Describe a situation in which you encouraged others to share ideas or views  
  
  
• Talk me through a time in which you used your verbal communication skills to make a difference  
  
  
• Tell us about a time when you needed to persuade someone that your idea or way of thinking was right  
  
  
• Give me an example of when you were required to explain something difficult or complex to a customer or work colleague  
  
  
• Describe a time when you needed to deal with a difficult or angry customer  
  
  
• Tell me about a time when you used your listening skills to help resolve a problem or difficult situation  
  
  
• Talk me though the last time you participated in a lively group debate or discussion  
  
  
• Describe a time when you were faced with objections from a customer or colleague  
  
  
• When was the last time you needed to negotiate for something?  
  
  
• What type of written communication are you asked to prepare for your organization?  
  
  
• Describe a time when you were criticized for your written work  
  
  
• Tell me about a situation when you were rewarded or praised for your written work